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Return and Refund Policy

Emergency Systems, Inc. is dedicated to providing the best possible product and service to our customer at the most affordable price. We may require a monitoring agreement so please make sure to read it carefully so that you understand the terms of service. For products purchased online or by telephone order, once you receive your equipment or product, if you would like to cancel the purchase and return the system to us, our return policy is as follows:

Customer may cancel this purchase by returning the un-opened (in the original box/package) equipment within seven (7) days of the initial delivery date to Customer. The return package must be postmarked within 7 days of the original delivery date and returned postage paid to:

Emergency Systems, Inc. 3027 Plymouth St. Jacksonville, Fl. 32205

The refund request cannot be processed until the returned equipment is received at Emergency Systems, Inc. Customer shall be required to provide proof of delivery if requested. A 15% restocking fee, will from deducted from the refund amount.