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Service and Repair

ESI Service and Repair Specialists


ESI's Customer Service Center

ESI is more than just a purveyor of security products, design and installation. We are also a one-stop-shop for troubleshooting security component issues and technical repair facility. Since 1979, ESI has been on the cutting edge of providing the latest generation of security technology for commercial and high-end residential applications.

ESI is northeast Florida and southeast Georgia’s service and repair facility. We service, repair and monitor all major brands and security systems.

Our Automated Service Dispatch System with GPS can provide detailed service request information to the nearest available technician and give them turn by turn directions to the location. Efficiency & accurate details means better and lower cost service. There are many reasons to choose ESI for all your commercial and high-end residential security needs including:

Lowest Service Call rates in the Southeast.

All our Service Trucks have large inventories of common repair parts for most applications.

Factory trained, certified and experienced technicians - Polite and Courteous.

Fire alarm technicians are NICET Certified.

Same Day and Emergency service available. Scheduled Maintenance and Inspection Plans

Service and Repair All Major Brands and Types of products, from traditional hardwired to the most up-to-date security using advanced cellular technology.

We Service What We and Other Security Companies Sell including:

ESI, Emergency Systems Inc. has been dedicated to designing, installing, repair and servicing the most technologically advanced security systems for commercial, industrial and high-end residential applications. Affordable products from the world’s best domestic manufacturers. Our award-winning service department and warrantee service has been rated the best in the country. ESI is the logical choice for all your security needs. We specialize in inspecting, repairing and replacing outdated security equipment. Commercial grade level of protection to withstand breaches and intrusions.

ESI specializes in commercial fire alarm, detection and prevention systems. We service all aspects of fire alarms, including: conventional, addressable and EVAC fire alarm systems, troubleshooting and device replacement, conduit and pipe work, certified testing of the system, state required annual inspection submittals, battery and wiring calculations, permits final with AJH system wiring, and professional installation of the equipment and devices

ESI services and repairs Video/ CCTV surveillance products. We only sell and install professional grade, hi-quality, Video CCTV components that are designed to last years of trouble free operation. But not all security companies are the same and we service what many others have installed. Our systems are engineered to high definition video, using only modern Day/Night cameras, complete with variable-focal and auto iris lens. If you need CCTV/video surveillance or are having problems with an existing system, have one of our technicians give you expert advice on repair or replacement.

Keyless entry security systems have been around for a long time and maybe your overworked system is in need of a service. Many of these types of security devices are tampered with and ESI specializes in servicing and repairing damaged and broken keypads and keyless entry devices. These security systems have come along way in recent years, with many additional features not available on older models. Let one of our highly trained service techs review your existing system and current security needs.

Emergency security devices such as "hold-up" or "panic" alarms are designed to generate immediate response to emergency situations. Nothing could be worse than to rely on a critical component of your security shield and find out it is either broken, damaged or in need of repair. We specialize in servicing, repair and replacement of silent alarm systems and having an ESI certified technician ensure your silent alarms are in proper working condition can take the “panic” out of your silent/panic alarm security structure if an emergency were to occur.

Security transmissions and the use of cellular technology to transmit data, signals and alerts are operating in very congested space. Variations in cellular signals present transmission challenges and many factors can hamper cellular signals. Commonly used building materials, such as eGlass, metal, and concrete, and even outdoor foliage, cellular tower configurations and available signal paths cause interruptions. ESI specializes in identifying and repairing common cellular transmissions issues. We service and repair cellular components and provide state of the art cellular security system replacement.

ESI understands that "turn key" electric gate systems can be problematic and require periodic servicing. Most repair and replacement issues are due to in climate weather, dirt, debris and damage sustained. For these reasons, ESI only utilize heavy duty gate operators, buried automatic exit sensors and vehicle / pedestrian safety detectors. But not all gate operating devices were installed by ESI. That is why we are constantly servicing and repairing Electric Gates used in many applications including high-end residential properties, secured locations, commercial sites and industrial complexes.

ESI services and repairs many different types and technologies of fence and perimeter systems including fiber optic repair, coax fence sensors repair, microwave and presence sensor repair and many more. We have almost 40 years of experience and have the most highly advanced technicians in the industry.

ESI's Modern Advantage

Enhanced Remote Service Capabilities

With advancements in technologies, ESI has many service offerings that are not available from the run-of-the-mill, low-end security companies. With every new system installed and monitored by ESI we have the unique capability of being able to diagnosed many trouble conditions remotely from our office, before a service tech is dispatched.

Additionally, many service requests such as adding or deleting users and changing entry exit times or system configurations can be accomplished via the remote service system at a fraction of the cost for a site visit service call.

Call ESI Today

We are just a call away, 24 hours a day (904) 388-3975!